Reservation & Before Arrival
When making a reservation, payment card details must be provided and the deposit of £100 will be taken upon booking, it is only when the deposit has been paid that your booking will be confirmed. The deposit payment is non-refundable. The balance of your stay will be due 30 days prior to arrival and at this time we will contact you via the details provided upon booking in order for you to make this payment, unless an alternative payment method has been arranged in writing.
All prices are in GBP £. and include Value Added Tax (VAT) at the prevailing rate at the time a payment is made.
Check In / Out
2 days prior to arrival you will receive an email from us with instructions of your key collection and directions on how to get to the property. If you do not receive this email please contact us at your earliest convenience.
Due to the current situation with regards to COVID-19, early check-ins and late check-outs are not available.
Upon entering the property you will find your disposable guest directory along with a guest registration form and hot tub / swim spa policy. We ask that these are signed and left in the house upon your departure.
Check in to our holiday homes is after 4pm and check-out is at 10am on the day of departure. We apologise for any inconvenience that this may cause, this time is to ensure that the house is cleaned and ready for the next guests arrival. Please make every effort to leave the house as you found it. Houses will be inspected on departure and extra cleaning and damages will have to be charged for. Please remember to report any damages or breakages as they happen so that we can resolve any issues as quickly as possible.
When departing the property please leave your key on the kitchen worktop, leaving the house unlocked as a member of our team will enter the property shortly after your departure.
Hot Tubs & Swim Spas
Guests must be aware that the use of the hot tub/swim spa is not advised during extreme weather. No refund or rate reduction will be offered in the event that you are unable to use the hot tub/swim spa during your stay due to adverse weather.
All hot tubs/swim spas have appropriately treated water using chlorine at the safest levels to ensure we provide disinfection to neutralise the virus which causes the COVID-19 infection along with eliminating any other harmful bacteria. This means that our facilities can be enjoyed whilst ensuring the safety of our guests. Our maintenance team will continue to maintain diligent hygiene standards by regular water testing and taking actions if required.
We ask especially due to recent developments that you abide strictly to our hot tub/swim spa guidelines (presented upon arrival) to ensure the safety of yourself, other guests and our staff.
Although our houses are thoroughly cleaned on every change-over, extra measures will be taken to ensure the safety of our guests during these unprecedented times. We are now carrying out extensive steam cleaning and use of anti-viral cleaner.
The Guest Information Directories normally found in each house have temporarily changed format. Rather than keep a directory in the property for everyone to use we will now provide each home a booklet version for you to discard after your stay. These booklets include increased information on local beaches, walking and cycling routes and outdoor activities less affected by COVID-19 restrictions.
Deposits & Cancellations
***Please note that if you have made a reservation through a third party, such as cottages.com the deposit or/and cancellation terms sent to you by them supersede those stated below.***
All bookings must be guaranteed with a credit or debit card. A non-refundable deposit to the value of £100 will be deducted from the card details supplied upon booking to confirm your booking request. The balance of your stay will be due 30 days prior to arrival and at this time we will contact you via the details provided upon booking in order for you to make this payment, unless an alternative payment method has been arranged in writing.
In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party. Please note that we reserve the right to charge for any damages or items missing from the property following departure. For further details, please contact our team.
Please note that all booked stays and deposits are non-transferable and no refunds will be given under any circumstances. Should you be required to cancel all monies paid will be retained by Gwbert Holidays. We strongly recommend that you have appropriate travel insurance in place should you be required to cancel.