Terms and Conditions

1. Reservation & Payment

All bookings must be guaranteed with a credit or debit card.
A non-refundable deposit of £100 will be debited from the card details supplied upon booking. Your booking is only confirmed once the deposit is paid.
The balance of your stay is due 30 days prior to arrival. A secure payment link will be sent to the email address provided on the booking, for payment to be made with credit/debit card online, (unless an alternative method has been arranged in writing).
A security deposit of £200 will be taken up to 3 days before arrival and automatically released 3 days after departure, minus any charges for damages or missing items.
All deposits and bookings are non-transferable, and no refunds will be given under any circumstances. Should you cancel, all monies paid will be retained by Gwbert Holidays.
For stays between October and March, a £30 per week fuel supplement applies.
All prices are in GBP (£) and include VAT at the prevailing rate.
Guests are strongly advised to have travel insurance in place to cover cancellations.
There may be slight differences between the actual accommodation and its description
You and your party agree to follow the maximum occupancy for overnight stays as stated within the property description.

2. Check-In & Check-Out

Check-in is available from 4pm on the first day of your booking, and check-out is by 10am on the last day (unless otherwise agreed). If you fail to arrive by 12noon on the second day of your booking, and have not provided Gwbert Holidays with notice of your late arrival, your booking will be considered cancelled, with no refund payable.
Two days prior to arrival, you will receive an email with key collection instructions and directions to the property. Contact us if you do not receive this.
Upon arrival, the guest directory located in the house provides property information and local recommendations.
Properties should be locked on departure, and keys returned to The Gwbert Hotel reception.
Guests should leave the property in the condition it was found. Gwbert Holidays reserves the right to charge for damages or additional cleaning. Please report any incidents immediately.

3. Hot Tubs & Swim Spas

Use of hot tubs/swim spas is not advised during extreme weather. No refunds or rate reductions will be offered if the facilities cannot be used.
Water is treated with safe chlorine levels to ensure hygiene and safety.
Guests must follow hot tub/swim spa guidelines provided on arrival.

4. Security & CCTV

Outdoor areas surrounding each property are monitored by CCTV for security purposes.

5. Accommodation & Guest Responsibility

Whilst we appreciate that accidents do happen, please note that costs incurred for damages caused to the property and its contents, (including outdoor space) due to misuse or carelessness will be charged from the card details provided on the reservation.
Gwbert Holidays reserves the right to charge for any damages or missing items after departure. For further details, contact our team.
Guests are responsible for any theft, breakage, or damage caused by themselves or members of their party.
Please be considerate to neighbours, quiet hours are from 10pm to 7am and use of the hot tub is not permitted during these times. Should costs be incurred due to noise complaints from surrounding properties, this will be recouped from the card details provided on the reservation.
Please note that smoking (including e-cigarettes and vaping) is not permitted inside properties, including out of windows. Failure to comply will result in supplementary cleaning charges.
Any towels and/or bed linen missing upon departure will be charged at £15 per item from the card details provided on the booking
A cleaning supplement charge will apply for properties left with excessive rubbish and/or requiring excessive cleaning following guest departure, (including hot tub).
Failure to sort rubbish into the appropriate bins will incur a supplement cost to cover the penalty imposed by the local authority, as mixed waste is considered as commercial waste not residential.
Please do not stand BBQ’s on top of worktops, tables or chairs.
Sticky tape, glue dots and blue tac are not permitted to be used in the house. White tac only can be used to display banners, balloons etc..
Should you have a complaint regarding your accommodation, or suffer an accident in it, you must advise a representative of Gwbert Holiday promptly and permit a representative of Gwbert Holidays the opportunity to put right any issues before your departure.
Gwbert Holidays is not responsible, nor will we compensate you, for events beyond our control which could not be avoided, despite reasonable measures. Examples are: warfare, terrorism, civil strife, pandemics, weather, natural disasters, authority actions, failure of utility services, fires, leaks, transport issues and similar events.

6. EV Charging

Most Gwbert Holiday properties now feature EV charging points for guest use. Please follow any instructions provided at the property for safe and efficient charging.

7. Third-Party Bookings

For bookings made via third-party platforms (e.g. cottages.com), their deposit and cancellation policies supersede these terms.

8. Cancellation Policy

All deposits and payments are non-refundable. If you cancel, all monies paid will be retained.
We strongly recommend travel insurance to cover unexpected cancellations.
Even if we have sent booking confirmation, we reserve the right to cancel a booking where there are reasonable grounds to believe that (i) the booking is not legitimate; (ii) you are likely to breach these booking conditions or any restrictions or requirements stated on the accommodation advertisement; (iii) you have provided incorrect information; (iv) you have behaved in a vexatious, abusive or unlawful manner to the owner, their representative or staff. If your reservation is cancelled under these circumstances, you will be advised and Gwbert Holidays will have no legal or financial responsibility to you.
Should you need to change the date of your booking, this will be treated as cancellation and the appropriate penalty fee will apply.
No refunds are payable if you cut short your holiday, or reduce the number of guests on the booking.

9. Pets

If bringing your pet dog, please ensure dogs remain off furniture and in their own bedding.
Any property damage caused, or losses incurred due to your dogs behaviour, will be the owner’s responsibility and the appropriate charges will be debited from your security deposit.
Any dog fouling will be the owner’s responsibility, the appropriate charges will be debited from your security deposit if it is not disposed of correctly.
Dogs are not permitted in the hot tubs.
The Maintenance Team will visit the property each morning between 9am and 11am to service the hot tub, please ensure dogs are kept under control when team members visit the property.